General Information
Matamata Medical Centre
Welcome to our one-stop medical centre, where we have GP’s, Nurses, Paramedics and Medical Centre Assistants to care for your health needs!
Clinic Services:
Te Whare Toiora – Te Hauora o Ngati Haua
Matamata Country Lodge Clinic
Affiliated Providers & Services:
NZ Medical Council
CORNERSTONE General Practice Accreditation
Pohlen Hospital
Medex Radiology
Pharmacy
Pathlab
WDHB Visiting Specialists
Matamata Physiotherapy
St John
Pharmacies:
Life Pharmacy Arawa Street, Matamata
Unichem Pharmacy Matamata Medical Centre
Changing your GP at Matamata Medical Centre
The relationship with your GP is a very personal one and as a patient, you need to feel confident and able to relate well with your Doctor. Often a patient may become dissatisfied with their GP and wish to change to another GP.
The first step is to discuss this with your GP if possible or the Practice Manager if a specific issue is involved.
However, if you still wish to change to another Doctor then you are able to do so by contacting our team who will arrange this. Please be aware though that some GP’s have closed books and are not taking any new patients so there are limits on who you wish to transfer to. Our reception team can help you with this by advising who is taking new patients at the time of your enquiry.
Complaints Process
Our Clinical Services Manager or Operations & Finance Manager are the first point of contact for any person who has a complaint.
They will record the details of the complaint, make contact with the person and arranges a meeting. Then collects relevant data pertaining to the complaint, which includes informing any Doctor or staff member of the complaint if they are involved.
A response, usually written, is then formulated and sent to the complainant and options for resolution of the complaint.
Resources for the Health and Disability Consumer Trust and the Health Consumer trust are provided by the practice and this is explained to the complainant if they wish to take their complaint further.
If you would like support to make a complaint this is available through the HDC or HCT or any Matamata Medical Centre staff member.
Feedback
Compliments and Complaints
Our aim in providing your medical care is to always do our best but we don’t always get it right so we appreciate your feedback to help us improve our services.
There are several ways to do this:
- Verbally in person; ask any staff member if you have a concern and they will refer you to the practice manager for a private discussion.
- Verbally; over the phone, please request to speak to our management team.
- Fill in a form at reception and post this in the feedback box. This can be anonymous but if you would like a reply please include your name and phone number.
- In writing; either hand into reception, post or email.
- By email; directly to our management team – [email protected]
If one of our management team are not available please leave a name and phone number with any staff member for a return phone call.